Privacy Policy

Privacy Policy

Effective Date: 10 April 2025
Company Name: Rikimed Ltd
Website: www.rikimed.co.nz

Rikimed Ltd ("we", "us", "our") respects your privacy and is committed to protecting your personal and business information in accordance with the Privacy Act 2020 of New Zealand.

This Privacy Policy explains how we collect, use, store, and disclose your information when you visit our website, place an order, or interact with us as a medical provider or healthcare organisation.

1. Information We Collect

We may collect and process the following types of information:

a. Personal Information

  • Full name

  • Professional email address

  • Phone number

  • Job title or role

  • Medical or professional credentials

b. Business Information

  • Practice, clinic, or facility name

  • Delivery and billing addresses

  • Purchase order and invoice data

  • NZBN or GST number (if applicable)

c. Website and Technical Data

  • IP address

  • Browser/device type

  • Pages visited and time on site

  • Cookies and analytics data

2. How We Collect Information

We collect information when you:

  • Create an account on our website

  • Place an order or request a quote

  • Contact us via phone, email, or online form

  • Subscribe to updates or newsletters

  • Interact with us as part of an ongoing business relationship

We may also collect publicly available business contact data (e.g. clinic websites, provider directories) to offer our services to healthcare professionals.

3. How We Use Your Information

We use your information to:

  • Fulfil orders and manage deliveries

  • Verify professional credentials

  • Respond to enquiries and provide customer support

  • Send invoices, receipts, and order confirmations

  • Share updates about our products, promotions, or services (only with your consent)

  • Meet legal or regulatory obligations

4. Disclosure of Information

We may share your information with:

  • Delivery and logistics partners

  • Payment processors and invoicing services

  • Our website, IT, and CRM service providers

  • Government or regulatory authorities when required by law

We do not sell, rent, or trade your information to third parties.

5. Storage and Security

Your data is stored securely using reputable cloud platforms with data protection safeguards. We take reasonable steps to:

  • Protect against unauthorised access, misuse, or loss

  • Ensure data is accurate and kept up to date

  • Retain information only as long as necessary for business or legal reasons

Where data is stored outside New Zealand, we ensure that it is protected by privacy safeguards consistent with New Zealand law.

6. Your Rights

Under the Privacy Act 2020, you have the right to:

  • Access your personal information

  • Request correction of any inaccurate or outdated information

  • Withdraw your consent for marketing communications at any time

To exercise these rights, please contact us at:

info@rikimed.co.nz

7. Cookies and Website Analytics

We use cookies and similar technologies to:

  • Analyse website traffic and improve our content

  • Personalise user experience

  • Manage login sessions or cart information

You can manage or disable cookies in your browser settings, though this may affect website functionality.

8. Third-Party Websites

Our website may include links to third-party websites (e.g. manufacturers, suppliers, medical associations). We are not responsible for their privacy policies or content. We recommend reviewing their terms before sharing any personal data.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the new effective date. Continued use of our website or services after changes indicates your acceptance of the updated policy.

10. Contact Us

For privacy questions, data access requests, or to update your details, contact:

Rikimed Ltd
Tauranga, New Zealand
Email: info@rikimed.co.nz