Purchase Agreement
Effective Date: 10 April 2025
Supplier: Rikimed Ltd (referred to as "Rikimed", "we", "our", or "us")
Customer: a licensed medical provider or healthcare organisation (referred to as "you", "your", or "Customer")
1. Introduction
This Purchase Agreement ("Agreement") governs the purchase of medical products through the Rikimed Ltd website (www.rikimed.co.nz). By placing an order via the website, you (the "Customer") agree to be bound by the terms and conditions outlined in this Agreement.
2. Order Placement and Acceptance
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Orders are placed through the website by adding items to the cart and completing the checkout process.
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Once an order is placed, you will receive an order confirmation email with the details of your order. This does not constitute acceptance of the order.
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Rikimed reserves the right to accept or reject any order based on product availability, pricing errors, or issues with your account.
3. Pricing and Payment
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Prices for products are displayed on the website and are exclusive of Goods and Services Tax (GST), which will be applied at checkout.
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Payments are processed through secure online payment methods, including credit/debit cards and other approved payment gateways.
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By submitting your order, you authorise Rikimed Ltd to charge the provided payment method for the total amount of your order, including applicable taxes and shipping fees.
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Payment terms are immediate at the time of order.
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Late Payments: If applicable, late payments may incur interest charges or delays in processing.
4. Delivery
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Delivery will be made to the shipping address provided during the checkout process.
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We will endeavour to dispatch your order within the specified time, but delivery times are estimates only and may vary depending on the location and product availability.
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Risk of loss or damage passes to you once the goods are dispatched from our warehouse.
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Shipping fees will be calculated and displayed at checkout, based on the delivery location and weight of the order.
5. Returns and Refunds
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Returns must be made in accordance with Rikimed’s Return & Refund Policy.
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If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of receiving your order.
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Returns due to change of mind or non-defective items will only be accepted under the conditions stated in our return policy and may be subject to a restocking fee.
6. Product Availability
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All products are subject to availability. If an item becomes out of stock after you place your order, we will inform you as soon as possible.
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In cases of stock shortages, we may offer a substitute product or arrange a backorder or refund.
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In the case of custom or special orders, lead times may apply as agreed upon at the time of the order.
7. Warranty and Limitation of Liability
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The products sold on this website may be covered by manufacturer warranties.
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Rikimed Ltd does not provide additional warranties except for those expressly stated by the manufacturer.
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Our liability for defective or damaged products is limited to the cost of repair, replacement, or refund, at our discretion.
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To the fullest extent permitted by law, Rikimed Ltd shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products.
8. User Account and Security
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To place an order on the website, you may need to create a user account. You are responsible for maintaining the confidentiality of your account details and ensuring all information provided is accurate.
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You agree to notify Rikimed of any unauthorised access to your account or security breaches.
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We reserve the right to suspend or terminate your account if we suspect fraudulent activity or violation of the terms of use.
9. Governing Law
This Agreement is governed by and construed in accordance with the laws of New Zealand. Any disputes arising out of or related to this Agreement shall be resolved in the courts of New Zealand.
10. Changes to Terms
Rikimed Ltd reserves the right to modify, update, or revise this Purchase Agreement at any time. Changes will be posted on the website and will be effective immediately upon posting. Continued use of the website after such changes constitutes your acceptance of the updated terms.
11. Contact Information
If you have any questions or concerns about this Purchase Agreement, please contact us at:
Rikimed Ltd
Email: info@rikimed.co.nz
Website: www.rikimed.co.nz
Signatures
By completing a purchase through the website, you confirm that you accept and agree to the terms of this Purchase Agreement.